When academic management books mention appraisals, timetables and organising classes, they appear to be working under the assumption that:
- teachers are available and interested in work;
- they are self-motivated, and any lack of quality or work is due to lack of ability not to lack of interest; and
- schools are able to keep the teachers they want.
However, the day-to-day reality that many academic managers in language teaching operations (LTOs) experience can be quite different. One of the greatest challenges we have faced in recent years is recruiting and . . .
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